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General Terms and Conditions for the Sale of Precious Metals by GVS Austria e.U. and GVS Germany GmbH


The companies GVS Austria e.U., GVS Germany GmbH are called "GVS" in the following.Orders are possible around the clock. All online offers of GVS are non-binding and subject to change. With the order a price fixation takes place. After completion of the order process, an order confirmation appears as a PDF document for printing and/or saving. This order confirmation will be sent to the specified e-mail address and contains an order number.


After placing an order, the customer is obliged to make the payment immediately. Right after the payment is received, the invoice will be issued. With this invoice GVS confirms the order. The invoice will be sent to the customer or handed over personally. GVS reserves the right to refuse orders and will inform the customer immediately. In case of obvious errors, GVS reserves the right to withdraw invoices.


Late payment occurs when payment has not been made to GVS within three working days of the order and GVS has not rejected the order. An extension of the payment term must be confirmed by GVS. In case of late payment, GVS may withdraw from the contract without granting a grace period and reserves the right to claim all costs, in particular interest on late payments and losses due to exchange rate fluctuations, from the customer.


All prices are quoted by GVS on the basis of the evolution of the rates on the financial markets and are valid for collection from the registered office of GVS; to this must be added the costs of any delivery, including insurance. The price at the time of the order by the customer is always decisive, even if the prices should change in the meantime.


According to § 18 of the Distance and Foreign Transactions Act (Fern- und Auswärtsgeschäfte-Gesetz), it is NOT possible to cancel orders for precious metals. This is because Section 18, Paragraph 1, Item 2 of the Distance and Off-premises Transactions Act states that "the consumer has no right of withdrawal in the case of distance or off-premises contracts for goods or services whose price depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period".


The customer receives details of the shipment by mail and therefore has to ensure the receipt of the delivery by him or a suitable other person. The deliveries are insured. In order to preserve the insurance coverage, the customer (or the person taking delivery) must immediately check the integrity of the packaging and any seals upon receipt of the delivery. Any visible defects must be immediately confirmed in writing by the delivery person and incomplete or lost shipments must be immediately reported to GVS.


The customer is obliged to accept partial deliveries. The risk shall pass to the customer at the latest upon collection of the products by the customer or a person appointed by the customer, as well as upon delivery of the products to the address specified by the customer.


GVS declares to use the data collected by it exclusively for its own purposes, to pass them on to third parties exclusively for the purpose of order processing, for example shipping, and to treat them confidentially and in compliance with all existing and data protection regulations. Please read our privacy policy.


Vienna on 14.12.2020

Data protection - GDPR - GVS Austria e.U.

1. What is personal information?

We know how important the careful handling of personal data is - therefore, GVS Austria e.U. attaches the utmost importance to compliance with the applicable statutory provisions. Personal data includes information such as your name, address, telephone number and yours Date of birth. Personal data are details of the personal or material circumstances of a particular or identifiable person.

2. The identification, storage and protection of personal data

Every entrance to our website and every retrieval of a file stored on the website are logged. The following data is logged: The file name, date and time of the call, transferred data volume, message about successful retrieval, web browser and requesting domain. In addition, the IP addresses of the requesting computers are logged. Personal data will only be collected if this information is provided voluntarily, e.g. to conclude a contract.

Further personal data will only be recorded if you voluntarily provide this information, for example in the context of a request or for the conclusion or performance of a contract. In the transmission as well as the storage of personal data encryption and access control systems of the last generation are used to protect them from unauthorized access in the best possible way.

3. How is personal data used and shared?

If you have provided us with personal data, we use these only to answer your inquiries, to process contracts with you and for technical administration. Your personal data will only be passed on to third parties if this is necessary for the purpose of contract execution or if you have previously consented.


4. Right to Information, Correction and Deletion of Data

Under the conditions of the Data Protection Act, you have the right to information, correction and deletion of your stored data at any time. You can contact us by post in written form at the company's registered office.

5. What are cookies?

Cookies are small ../../files that are created by the visited website and contain data. They are stored on the visitor's computer and allow access to various functions. A temporary cookie is temporarily stored on the visitor's computer as it visits the site. The cookie is not deleted until the visitor closes their web browser. A persistent cookie remains on the visitor's computer until it is actively deleted, even if the browser has been closed.

6. Google Analytics and Cookies: Notice to visitors of the website

The website of GVS Austria e.U uses Google Analytics, an internet analysis service provided by Google Inc. ("Google"). We use cookies and other technologies to better understand how visitors use our content and how we can improve our website. Cookies are stored by your browser on your computer and do not harm your computer and contain no viruses.

The information generated by the Google Analytics cookie about your use of this website (including your IP address) is transmitted and stored on a Google Inc. server in the United States. Google will use this information to evaluate your use of the website among other things, to compile reports on website activity, to provide Internet-related services. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google.


Furthermore, cookies are temporarily set by third parties for the optimized control of our brand application. The data obtained will be stored anonymously. You can prevent the installation of cookies by setting your browser accordingly. We point out, however, that in this case you may not be able to use all functions of this website in full. By using this website, you consent to the processing of data collected about you by Google.

7. Safety instruction

The protection of your personal data is our top priority, so we are constantly striving to save your personal data by taking all technical and organizational options so that they are not accessible to third parties. When communicating via e-mail, we can not guarantee complete data security, so we recommend that you send confidential information by post.


GVS Bullion Group

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GVS Austria e.U.

Buying + Selling of Precious Metals
Handelskai 94, Staircase 4 / Floor 5
A - 1200 Vienna, Austria
Tel. +43 1 33 050 33



Storage + Logistics of Precious Metals
Handelskai 94, Staircase 4 / Floor 5
A - 1200 Vienna, Austria

Member of Berufsverband des
Deutschen Münzenfachhandels

Member of
Wirtschaftskammer Österreich

GVS is one of Austria's
Most Famous Trading Companies

© GVS Austria e.U.

Member of
The Gold Standard Institute

Goldvorsorge WIEN
in the Millennium-City
Handelskai 94
Staircase 4, 5.OG
A – 1200 Wien
0043 1 33 050 33

Goldvorsorge SALZBURG
in the Eugendorf Center
Möbelstraße 12, 2.OG
5301 Eugendorf
0043 622 527 447

Goldvorsorge GRAZ
in the BlueChip Tower
Kärntner Straße 518, 5.OG
8054 Seiersberg-Pirka 
0043 316 23 33 23

Goldvorsorge LINZ/TRAUN
Bahnhofstraße 2, 1.OG
4050 Traun 
0043 7229 644 48

Goldvorsorge INNSBRUCK
Kirchplatz 13, 2.OG
6112 Wattens
0043 5224 23 5 23

Goldvorsorge BUDAPEST
vis-à-vis Mamut Center
Hattyú utca 14., 8. szint
HU - 1015 Budapest

0036 1 415 1159

Silbervorsorge FRANKFURT
Birkenwaldstraße 38
63179 Obertshausen
0049 6104 987 22 77

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